Questions and answers

A broadband or mobile data connection (around 10Mbps for HD, 25Mbps for 4K), a compatible device such as a Firestick, smart TV, Android box, phone or computer, and an IPTV player app.

No. Everything is delivered over the internet, so there is no dish, aerial or engineer visit involved.

Choose one of the IPTV plans and prices and tap the order button. It opens WhatsApp with your plan pre-filled so the team can confirm it and take payment.

Login details are emailed automatically once payment clears — normally within minutes, at any time of day or night.

£15 for 1 month, £30 for 3 months, £40 for 6 months, £60 for 12 months, £85 for 24 months, or £199 once for the Lifetime plan.

No. Every plan includes the full line-up and on-demand library, with no add-on packs or setup fees. Some third-party player apps charge their own fee for premium features.

Visa, Mastercard, Amex, Maestro, Apple Pay, Google Pay, bank transfer, and cryptocurrency (Bitcoin, Ethereum and USDT).

Yes. You can request a full refund within seven days of purchase. See the refund policy for details.

TiviMate is the favourite on Firestick and Android TV; IPTV Smarters is the simplest to set up; SIPTV runs directly on many Samsung and LG TVs. Our IPTV player comparison sets them side by side.

Yes. Install a player such as IPTV Smarters on your iPhone or Android phone and log in with the same details.

Yes. MAG and similar boxes use a portal address linked to the box’s MAC address. Our MAG box guide explains the process.

The service is designed for UK households. If you are going away, message the team before you travel to check how your plan will work where you are staying.

The usual causes are Wi-Fi signal, other heavy internet use in the home, or a device running low on memory. Our buffering guide covers the fixes in order.

Yes. An electronic programme guide (EPG) is included and appears in players that support it. See our EPG guide if listings are missing.

Catch-up lets you watch programmes from up to seven days ago on channels that support it, straight from the programme guide.

Streams are delivered from several data centres against a 99.9% uptime target, with anti-freeze technology that moves streams to a healthy server during playback.

WhatsApp on +44 7877 216215 (24/7) is fastest. You can also email info@protvhub.shop — emails are normally answered within two hours.

Your line allows a set number of simultaneous streams. Sharing beyond your household or beyond that limit causes interruptions for everyone using the line.

Your login stops working at the end of the period you paid for. Message the team before then to renew or move to a longer plan.

Yes — reseller credits start from £1.65 with a management panel, white-label options and no minimum order. Message the team on WhatsApp to apply.