MAG boxes (made by Infomir) and Formuler boxes are purpose-built IPTV receivers. Instead of a username and password, they identify themselves by their MAC address, and connect to a portal — a server address that delivers your channels, guide and on-demand library in the box's own interface.
Before you start: your MAC address
Every MAG box has a unique MAC address printed on the label underneath, usually starting 00:1A:79. You can also find it on screen under Settings → System settings → Device info (menu names vary slightly by model).
When you order or request a trial, send this MAC address to the ProTVHub team on WhatsApp. It will be linked to your line and you'll receive a portal URL in return. See how IPTV lines work for how portal-based lines differ from app logins.
Setting up a MAG box
- Connect the box to your TV with HDMI and to your router — Ethernet is strongly recommended.
- Power it on and wait for the main menu.
- Open Settings → System settings → Servers → Portals.
- Enter a name (for example, ProTVHub) in Portal 1 name.
- Enter the portal URL you were given in Portal 1 URL, exactly as written.
- Save, go back and choose Restart portal (or restart the box).
The box connects to the portal and loads the channel list. The first load can take a minute.
Setting up a Formuler box
Formuler boxes usually use the MyTVOnline app. Open it, choose to add a portal, enter a name and the portal URL, and connect. Newer Formuler models can also run Android player apps, so you can use an Xtream login in an app like TiviMate if you prefer — see our Android TV guide.
Tips for MAG boxes
- Keep firmware up to date via the box's system settings for better stability.
- Use a wired connection; many MAG models have limited Wi-Fi performance.
- Reboot occasionally — a restart clears memory and often fixes sluggish menus.
Common errors and fixes
"STB blocked" or "access denied" — the MAC address hasn't been registered, or doesn't match. Check the label and send it to support again.
"Loading portal" never finishes — re-check the portal URL character by character, including the final slash, and confirm your internet connection works.
Channels play but freeze — switch to Ethernet and follow the steps to stop freezing.
Programme guide empty — let the box sit on the guide for a few minutes after the first load, then restart the portal. The EPG guide explains how listings are delivered.
