Refund policy

We want you to be confident before you commit, which is why there are two safety nets: a free 24-hour trial before you buy, and a 7-day money-back guarantee after you do.

The 7-day money-back guarantee

If the ProTVHub service isn't right for you, you can ask for a full refund within seven days of purchase. This applies to every paid plan — 1, 3, 6, 12 and 24 months, and Lifetime.

Asking for your money back

1. Contact us within seven days of your purchase on WhatsApp (+44 7877 216215) or by email (info@protvhub.shop).
2. Include the email address or phone number you ordered with, and the plan you bought.
3. If you're happy to, tell us why the service didn't suit you. Many issues can be fixed quickly, but you're under no obligation to try.

Once your refund is confirmed, your line is deactivated.

How refunds are paid

Refunds are returned to the original payment method where possible. Where that isn't possible — for example, some bank transfer or cryptocurrency payments — we'll agree an alternative with you. The time it takes to reach your account depends on your bank or payment provider.

After seven days

Refund requests made more than seven days after purchase aren't covered by the guarantee. If you have a problem after that point, please contact support so we can help put it right.

Free trials

Free trials cost nothing, so there's nothing to refund. When a trial ends, the login simply stops working.

Your statutory rights

This policy is in addition to your legal rights as a consumer and does not affect them.